Fraud Prevention & Revenue Maximization

Advanced Payment Program, real-time call validation and billing approval, direct billing on traditionally non-billable CLEC calls. State of the art customizable fraud controls and 3 way call detection.

Reliability

Intelmate does not require more than minimal installation of equipment at the correctional facility. Our call processing servers are located at multiple secured network operation centers, and each new call is distributed across multiple servers reducing the probability of facility wide failure to nearly zero.

Ease of Use and Accessibility

Intelmate is a secured web application that allows users (administrator, investigators or court room officials) to access all features of the system from any computer that has internet access, including live monitoring or playback of recorded calls.

Security

Intelmate’s tiered security ensures that users only have access to the information required to perform their duties. Intelmate uses multiple security protocols to provide unmatched security. Moreover, call processing services are located at carrier’s secured facilities guaranteeing no unauthorized access.

Scalability

Intelmate was designed to meet the needs of correctional facilities of any size: from 1,000 phones to as few as 4. Moreover, the system is designed to handle thousands of simultaneous calls.

Accessibility

Intelmate was uniquely designed to allow an administrator to manage multiple facilities from any computer with internet access. Additionally, Intelmate can connect an investigator to a call before connecting the inmate with the called recipient. Intelmate does this silently without the inmate’s knowledge.